At Lamper, customer satisfaction is our top priority. We strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, we’re here to help with our transparent Return and Refund Policy.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and in the same condition as you received it.
- The return request must be initiated within 7 days of receiving the product.
- Customized or made-to-order products are not eligible for returns unless they are defective or damaged during transit.
2. Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to improper handling or installation by the customer.
- Items without the original packaging, or tags.
- Clearance or sale items, unless defective.
3. How to Request a Return
To initiate a return:
- Contact us at lamperindia@gmail.com or +91 9687123440 within 7 days of receiving your order.
- Provide your order number, proof of purchase, and details of the issue (e.g., photos of damaged or defective products).
- Our team will review your request and provide further instructions, including the return shipping address if applicable.
4. Return Shipping
- If the return is due to a defect, damage, or incorrect product, Lamper will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping charges.
5. Refund Process
Once we receive the returned product and inspect its condition, we will process your refund:
- Refund Method: Refunds will be issued to the original payment method or as per your preference.
- If approved, you’ll be automatically credited on your original payment method within 7 business days.
6. Replacement Policy
If you receive a defective, damaged, or incorrect product, we will provide a replacement free of charge. Please notify us within 48 hours of receiving the product to arrange for a replacement.
7. Cancellations
- Orders can be canceled within 24 hours of placing the order for a full refund.
- Once the order is shipped, cancellations are not allowed, but you can initiate a return after receiving the product.
8. Contact Us
If you have any questions or concerns about your return or refund, please contact us:
- Email: lamperindia@gmail.com
- Phone: +91 9687123440